GENERAL TERMS AND CONDITIONS OF RED+
These General Terms and Conditions (hereinafter referred to as „GTC“) govern the contractual relationship between Ringier Sports AG, Zurich (hereinafter referred to as „Ringier“), as the operator of the streaming and OTT platform „RED+“ (hereinafter referred to as „RED+“), and the users of RED+ (hereinafter referred to as the „Users“ and individually as the „User“).
Ringier offers Users the opportunity to purchase streaming services (subscriptions or individual products) on RED+.
1. Scope of the GTC
By using the RED+ service and/or purchasing subscriptions and/or individual products (hereinafter „Products“), the User confirms that they have read, understood, and accepted the GTC.
2. Use of RED+
2.1 The use of RED+ is possible with or without registration. Registration is required when purchasing a product.
2.2 As part of the registration process, the User will be asked to accept these GTC and the Privacy Policy (see link). After successful registration, for security reasons, Ringier will first send an email asking the User to verify the registration. Only after this verification is the registration process completed.
2.3 The user account data and password must be kept confidential. Access credentials or passwords must not be made accessible to third parties. Third-party access credentials or passwords must not be used. The User is responsible for all activities associated with their user account. The user account is non-transferable to another person.
2.4 The use of RED+ services is limited to a maximum of two devices simultaneously per registered user account. This applies regardless of the location of the devices. Users can manage and adjust the devices linked to their account in their profile settings.
2.5 Individuals over the age of 18 who reside in Austria can register on RED+. Minors are only allowed to use the products through the account of a parent or guardian and with their involvement. Please ensure that the appropriate person (parent or legal guardian) reads these GTC with you and agrees to the GTC before you proceed. The registration must use the official name. The official residential address provided to the authorities must be used as the address. Changes to the name and/or address must be made in the personal user account or reported to info@red.sport.
2.6 Ringier is entitled to reject registrations or deactivate registrations that have been completed without giving reasons. Ringier reserves the right, in particular, to temporarily or permanently exclude a User in case of violations against laws, public morals, or these GTC. The User agrees not to send incorrect information (especially not false personal data) to Ringier or when using the RED+ service. The User will be informed by email.
2.7 The User can deactivate the registration or the user account at any time by sending an email to info@red.sport.
3. Additional Provisions
3.1 Certain digital offers from RED+ and paid digital products may be subject to special conditions, which will be explicitly mentioned with the respective offers or during purchase. In the event of a conflict between these GTC and the special conditions, the special conditions shall prevail over these GTC.
3.2 Vouchers for RED+ are valid for a period of 12 months from the date of purchase. After this period, they expire and can no longer be redeemed. Vouchers can only be used to access the Yearly GAMEPASS on RED+. Cash payments or any other form of compensation for the voucher value are excluded. Vouchers are personal and non-transferable. They may not be duplicated, altered, resold, or used for other purposes. Ringier assumes no liability for loss, theft, misuse, or technical issues that may occur during the redemption of a voucher. Vouchers are subject to the current version of these General Terms and Conditions.
4. Ordering
All orders become binding once the User clicks the order button.
5. Payment Processing
5.1 Payment for a product is made either by credit card, Google Pay, Apple Pay, or PayPal.
5.2 Ringier reserves the right to cancel purchases due to circumstances beyond Ringier’s control (force majeure, administrative or judicial order, etc.).
5.3 All prices are gross and stated in EUR (Euros), including VAT (value-added tax). The published price at the time of the order is decisive. Technical changes, errors, typos, and printing errors are reserved. Ringier reserves the right to change prices at any time. Any fees from third parties (especially payment providers) are displayed separately in the order process and charged additionally.
6. Termination and Renewal of Subscriptions
6.1 Annual subscriptions are automatically renewed. The User will be informed about the automatic renewal via email 30 days before the end of the annual subscription. If a User wishes to cancel their annual subscription, the User must actively cancel the subscription by pressing a button in their user account. Users should cancel their subscription at least one day before the next billing cycle to avoid renewal charges.
6.2 Termination of monthly subscriptions: Monthly subscriptions are automatically renewed unless they are canceled at the end of the paid period. No prior reminder is sent. Users should cancel their subscription at least one day before the next billing cycle to avoid renewal charges. The monthly subscription can be canceled directly in the user account.
6.3 The right to immediate termination for an important reason remains reserved for both parties. For example, in the event of serious violations by the User against the provisions of these GTC, Ringier is entitled to terminate without notice.
7. Disclaimer of Liability
7.1 Ringier is only liable for direct damages caused by an intentional or grossly negligent act on the part of Ringier. Liability of Ringier for direct damages due to slight negligence and for indirect damages (such as consequential damages or lost profits) – regardless of the legal basis – is expressly excluded, subject to mandatory statutory provisions. Ringier assumes no liability for errors and omissions by third parties.
7.2 The RED+ platform may be temporarily unavailable or only partially available due to maintenance work or other reasons. Ringier is not liable for the temporary unavailability of the platform, incorrect playback of content, failure of individual or all functions, or malfunctions of the platform.
7.3 Ringier assumes no liability for data loss and for errors by operators of telecommunications services, access and hosting providers, etc., and for technical failures or malware, particularly malicious software.
7.4 Ringier reserves the right to restrict or discontinue the offers/products at any time without prior notice and to adjust the offer of paid products. Any liability in this regard is fully excluded, and claims of the Users are excluded, particularly claims for reimbursement of fees or already triggered payments and/or damages.
7.5 The RED+ platform contains links to third-party websites. These sites are not operated or monitored by Ringier. Ringier disclaims all responsibility for the content and operation of linked sites or offers.
7.6 The User indemnifies Ringier and its organs and employees from any legal disputes, claims for damages, and other actions and claims that third parties initiate or assert in connection with the unauthorized or unlawful use of the products by the User, including the associated legal and court costs.
8. Intellectual Property Rights and Permissions
8.1 Ringier is the owner and operator of RED+. All brands, names, logos, images, designs, texts, and other materials used on RED+ belong to Ringier (and/or its partner companies). The reproduction, transmission (electronically or by other means), modification, linking, or use of these brands, names, logos, images, designs, texts, and other materials for public or commercial purposes is prohibited without prior written consent from Ringier. The systematic extraction of content or data from the website (web scraping) and text and data mining (TDM) is also expressly prohibited without prior written permission from Ringier.
8.2 The User is informed that all software underlying the service is the property of Ringier and/or its partner companies and is legally protected.
8.3 The products are exclusively intended for the personal and non-commercial use of the User. Upon purchasing a product, Ringier grants the User a limited, non-exclusive, and non-transferable right to access the product. Beyond that, no rights, title, or claims are transferred to the User. The User agrees not to use the service for public performances.
8.4 The available content may vary depending on the country/region.
8.5 The User is not permitted to copy, reproduce, redistribute, embed in a third-party website (framing), mirror, create derivative works from, decompile, reverse engineer, modify, archive, or disassemble products or parts thereof; or attempt to bypass security, performance-limiting, filtering, or digital rights management measures; furthermore, the removal or modification of logos, watermarks, or ownership notices embedded in or on the products is prohibited without corresponding permission from Ringier.
11. Data Protection, Data Processing, and Data Security
With regard to data protection, principles of data processing, and data security, please refer to the Privacy Policy, which is part of these GTC.
10. General Provisions
10.1 Ringier reserves the right to change the GTC at any time. The amended GTC will be communicated to the Users by notification in an appropriate location on RED+. Subsequent changes to these GTC are considered approved by the User if the User does not object to the new GTC by email to info@red.sport within 14 days of acknowledgment of the changed GTC.
10.2 Should individual provisions of the GTC be wholly or partially invalid or ineffective, the validity and/or effectiveness of the remaining provisions of the GTC remains unaffected. The invalid and/or ineffective provisions will be replaced by those that legally achieve the closest possible economic effect of the invalid and/or ineffective provisions. The same applies in the event of any regulatory gaps.
11. Right of Withdrawal
11.1 The User, insofar as they are a consumer within the meaning of the KSchG or a consumer within the meaning of the FAGG, is legally entitled under § 3 KSchG and § 4 paragraph 1 Z 8 FAGG to revoke their contractual declaration (order) made via distance selling or outside Ringier’s business premises, or to withdraw from the contract under the conditions of the withdrawal policy below, following Ringier’s acceptance (activation).
11.2 Waiver of Right of Withdrawal according to § 18 para. 1 Z 1 FAGG: The right of withdrawal lapses if, with the User’s express consent (combined with their acknowledgment of the loss of the right of withdrawal upon the premature start of contract fulfillment and after the provision of a contract confirmation), Ringier has commenced delivery before the expiry of the withdrawal period.
Withdrawal Period: Withdrawal must be exercised within 14 days following acceptance (= activation).
11.3 Withdrawal Instructions: In accordance with § 3 KSchG and § 4 para. 1 Z 8 FAGG, Ringier informs the User of the following legal right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the contract’s conclusion (activation). To exercise your right of withdrawal, you must inform us, Ringier or RED SPORT NETWORK (RED SPORT NETWORK ℅ Ringier Sports AG, Flurstrasse 55, 8048 Zurich; info@red.sport), of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post or email). Should you use this option, we will immediately confirm receipt of such a withdrawal (e.g., by email). To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the withdrawal period expires.
11.4 Consequences of Withdrawal: If you withdraw from this contract, we are obligated to reimburse you for all payments we have received from you, without delay and no later than within fourteen days from the day on which we received your notification of withdrawal from this contract. For this reimbursement, we will use the same payment method you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement.
12. Jurisdiction and Applicable Law
12.1 These GTC are governed by substantive Austrian law, excluding the Federal Act on Private International Law (IPRG) and the Vienna Sales Convention (CISG).
12.2 The exclusive jurisdiction for all disputes arising in connection with these GTC, including those concerning the valid formation, legal effectiveness, interpretation, fulfillment, breach, amendment, or termination of the contractual relationship between the User and Ringier, as well as extra-contractual claims raised in connection therewith, is, subject to mandatory jurisdictions, Zurich. If the User is a consumer, this jurisdiction only applies if they have their residence, habitual place of stay, or place of employment within this jurisdiction, or if they reside abroad.
Version 1.0 / January 3, 2025